Cancellation Policy

24-Hour Cancellation Policy

At Hardy Performance Physio (HPP), we strive to provide excellent care and service to all our clients. In order to maintain efficient scheduling and to accommodate the needs of our clients, we have implemented a 24-hour cancellation policy. This policy applies to all appointments scheduled with our physiotherapists.

Our 24-hour cancellation policy states the following:

  1. Notice of Cancellation: If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 24 hours’ notice. This allows us to offer the appointment slot to another client in need of our services.

  2. Late Cancellations or No Shows: Clients who fail to provide at least 24 hours’ notice for cancellation or who do not show up for their scheduled appointment will be considered a “late cancellation” or a “no show.”

  3. Late Cancellation/No Show Fees: For late cancellations or no-show appointments, the full treatment fee will be charged to the client. This fee covers the cost of the missed appointment and the therapist’s time.

  4. Waiver for Exceptional Circumstances: We understand that unforeseen circumstances can arise, such as sudden illness or emergencies. In such cases, we kindly ask that you inform us as soon as possible. We will evaluate these situations on a case-by-case basis, and the late cancellation/no show fee may be waived.

  5. Payment of Late Cancellation/No Show Fees: Late cancellation/no show fees will be due at the time of the next visit or can be paid separately through an online payment method provided by our clinic.

We recognize that circumstances may arise where cancelling an appointment with less than 24 hours’ notice becomes unavoidable. However, please understand that our cancellation policy enables us to effectively serve all our clients and maintain an efficient schedule.

We appreciate your understanding and cooperation in respecting our 24-hour cancellation policy. Please feel free to contact us if you have any questions or need further clarification.

Thank you,

Matt Hardy, Director of HPP

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